FAQ's

1) Can I place an order over the Phone?

Yes, you can place the orders on the phone. Call us on 9821192406. We are available from 10:00 am to 6:00 pm (Mon - Sat).

2) Can I change my billing address?

Mail us at customersupport@brawnlabs.in or Call us at 9821192406 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

3) Can I change my order information?

Mail us at customersupport@brawnlabs.in or Call us at 9821192406 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

4) Guidelines For Writing Product Reviews

Product reviews on www.brawnherbals.com are an optimum way to help fellow customers decide what to buy, and what to avoid. Here are tips to writing product reviews:

It's always better to review a product you have used
Provide a relevant, unbiased product overview. List all the pros and cons of the product. Make sure you write a review that stays consistent even after years.
Provide facts to back up your opinion.
Do not provide inaccurate information. If you're not sure, research.
Be creative but stay on topic.
A quick edit and spell check will give you credibility. Also, break reviews into small pointers.

5) When will I get my order?

In most cases, your order will ship the day after it is placed. The time it takes to receive your order also depends on your distance from the shipping origin. This varies between 1 to 5 business days. Your tracking email will provide you with specific information regarding delivery time.

6) How to reset password?

Click on Signin & Signup tab on the bottom of the website to access the login window.

Click on Forgot your password link on the bottom right of the login window.
Enter your registered e-mail ID.
Instructions to reset the password will be sent to your registered email.

7) What are the Payment Mode Available?

We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and Bank Transfer. If you choose Bank Transfer as the Payment Options, Please call us on 9821192406 and confirm the same or send us an email on customersupport@brawnlabs.in with the payment details.

8) What are the modes of refund available?

If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account.

For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account.
Your details which we require for the refund process are Account Holder’s Name, Bank Name, Branch Name, Account Number, IFSC Code.
Refunding your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.

9) What are the cancellation and refund policies?

Request you to check our cancellation policy under Refund Policy.

10) What is www.brawnherbals.com return policy?

Check out our Return Policy page.

11) Can I change my billing information?

Mail us at customersupport@brawnlabs.in or Call us at 9821192406 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

12) Who do I contact in case of any query or complaint?

Our customer service team is available between 10 AM – 5.30 PM except for Sundays & National Holidays. You may write to us at customersupport@brawnlabs.in for any complaints or call at 9821192406

13) If you have any other query or questions.

Please send an email to customersupport@brawnlabs.in or call at 9821192406